I have an Interface problem what should I do?
Please note that if there is an alert saying “Interface error in Praxis” or “Missing Data” then please contact the support team via the Online Chat and they will quickly help you solve this problem.
For any other interface error, we will need to know this information:
Which is the interface that is failing?
A client can have more than six different interfaces running at the same time. It is very helpful if you can identify the interface so we can restore it as quickly as possible.
Connection.
Please ensure there is a connection with the server via EchoVNC and the Administrator is logged in. (Please see above). If the issue involves an interface with X-Link please ensure the X-Link machine has a connection and is logged in under Administrator.
Contact information.
Please have the contact information for the technician in charge of the interface for the respective software company. It is helpful if you can provide us with the email address as we might need to exchange files.
What is the directory from which the information is being exported from the other software?
We will need to know the computer name and folder of where the files are being generated on the system. If you don’t know this information please either contact your representative from the software company or with the contact information with the contact information you provide us, we can find out for you. |
