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Contacting Praxis Support

 
 

If you are contacting our support team about an issue with your Praxis software please follow these recommendations.

 
 
 

Do you have our HIPAA Agreement?

As you know, HIPAA is the law. It requires that both you and we have a HIPAA agreement to protect both your clinic and us from seeing confidential patient information. This is a very simple bureaucratic procedure.

a. Download the HIPAA agreement from
http://www.infor-med.com/downloads/clients_downloads/InforMedBizAssocContract.pdf

b. Execute the agreement and fax to: 1-818-474-8544

c. Keep a copy with your HIPAA files.

That’s it!

 
 

Install Teamviewer

Teamviewer is a remote desktop tool that we use to connect to our clients for technical support matters. Before contacting customer support please ensure that you have installed Teamviewer.

To download and install TeamViewer, please click here and hit run after the page has loaded. During the installation, select Company/Commercial use and enter "praxis" when prompted for the password. Please provide support with the ID number at the end of the TeamViewer installation.

 
 

Administrator Login

Please ensure that the server and all affected workstations are logged on under the ADMINISTRATOR.

Other user logins do not have the same rights as the administrator and therefore our technicians may not be able to finish the task accordingly, and in the worst case, might need to start over again at a crucial point.

 
 

I have an Interface problem what should I do?

Please note that if there is an alert saying “Interface error in Praxis” or “Missing Data” then please contact the support team via the Online Chat and they will quickly help you solve this problem.

For any other interface error, we will need to know this information:

Which is the interface that is failing?
A client can have more than six different interfaces running at the same time. It is very helpful if you can identify the interface so we can restore it as quickly as possible.

Connection.
Please ensure there is a connection with the server via EchoVNC and the Administrator is logged in. (Please see above). If the issue involves an interface with X-Link please ensure the X-Link machine has a connection and is logged in under Administrator.

Contact information.
Please have the contact information for the technician in charge of the interface for the respective software company. It is helpful if you can provide us with the email address as we might need to exchange files.

What is the directory from which the information is being exported from the other software?
We will need to know the computer name and folder of where the files are being generated on the system. If you don’t know this information please either contact your representative from the software company or with the contact information with the contact information you provide us, we can find out for you.

 
 

How to make the most out of the Instant Online Support.

We are happy to say that our Online Support mechanism is working extremely well. In order for you to reach our support team even faster please create a desktop shortcut by following these simple steps:

Right click anywhere on your desktop.

Scroll down to NEW and then SHORTCUT

A box will appear. Please copy and paste this link into the white box: www.praxisemr.com/livesupport

Click NEXT

Name the shortcut – Praxis Live Support

click FINISH.

You now have a shortcut on your desktop. Whenever you need to contact support all you need to do is click on the shortcut and follow the instructions.

 
 

Interface Disclaimer.

Before doing any billing interface installation with a client who has already loaded their details into Praxis, their office must sign and fax back this disclaimer.

http://www.infor-med.com/downloads/articles_downloads/Interface_Disclaimer_June_11_2010.doc

 
2011/2012 Drummond Certified
2009 AAFP EHR Survey
2011 Surescripts Certified
2008 Frost & Sullivan Award
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